Refund policy

Returns and Exchanges
We do not accept returns or exchanges except for defective or incorrect items.
Returns or exchanges for personal reasons (such as size or the item not matching your expectations) are not accepted.

Defective or Incorrect Items
Please contact hello@junnakayama.life within 7 days of receipt, including your order number and photos showing the defect. We will guide you through the next steps.
・If the same item is in stock, we will exchange it. Otherwise, we will issue a refund.
・We will cover the return shipping cost.
・We cannot accept returns without prior contact.
・Items that have been worn, washed, altered, or had tags or accessories removed are not eligible.
・Items purchased outside this online store are not eligible.

International Orders Returned to Us
If a parcel is returned to us because customs clearance in the destination country or region was not completed, your order will be cancelled. The product price will be refunded, but shipping fees will not be refunded.

Refunds
Refunds are issued to the original payment method. The timing depends on your payment provider.
For cash on delivery orders, we will transfer the refund to your designated bank account.

Return Address
JUN NAKAYAMA, 3F, 1-20-13 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan